Website use
This website is provided for general information about RK Hospitality Studio, its services, portfolio and website-review offering.
You may browse the website and contact RK Hospitality Studio for legitimate personal or business purposes.
You must not knowingly misuse the website, attempt to gain unauthorised access, interfere with its operation or introduce malicious software.
Website information
Reasonable care is taken to keep information accurate and current. However, website content is general information and may not reflect every project, platform or technical situation.
Prices shown as “from” prices represent a starting point for an agreed standard scope. They are not a fixed quotation for every possible project.
A website visit, enquiry or review request does not create a contract for paid services.
Enquiries and complimentary website reviews
Complimentary website reviews are intended to provide concise, initial observations about a website’s presentation, usability and guest journey.
They are not comprehensive technical, legal, accessibility, security, SEO or financial audits.
Recommendations are based on the website and information available at the time of review. The business remains responsible for deciding whether and how to act on those recommendations.
RK Hospitality Studio may decline a review request where the request falls outside the service focus, sufficient information is unavailable or capacity is limited.
Website services
Paid services may include complete website builds, comprehensive redesigns, focused improvements, responsive development, basic copy refinement and related website support.
The exact service will be described in a written proposal, quotation, statement of work or client agreement.
Where there is any difference between this page and a signed project agreement, the signed project agreement will apply to that project.
RK Guest
RK Guest is a hosted digital guest-information service designed for hospitality businesses.
The service allows a property to create and manage a branded digital guest guide containing information such as Wi-Fi, parking, breakfast, facilities, check-in and check-out information, FAQs, local recommendations and other guest-facing content.
Guests may access the guide using QR codes or other links provided by the property. Public guest users do not normally need to create an RK Guest account to view the guide.
RK Guest may also provide property-dashboard functionality, QR-location management and first-party usage or engagement information such as portal visits, section views, QR scans, QR locations, session identifiers and timestamps.
The exact features available may change over time as RK Guest is maintained, improved or developed.
Unless specifically agreed otherwise, RK Hospitality Studio provides the RK Guest software and hosted service but does not operate the client's hospitality business or make operational decisions on the client's behalf.
RK Guest property content and client responsibilities
The client is responsible for ensuring that information supplied for publication through RK Guest is accurate, current, lawful and appropriate for its guests.
This includes information relating to prices, opening hours, parking, Wi-Fi, check-in and check-out, facilities, policies, accessibility, contact details, local recommendations and other operational guest information.
The client must have the necessary rights or permissions to use any logos, images, text, branding or other materials supplied for use within RK Guest.
RK Hospitality Studio may assist with setup or formatting, but the client remains responsible for checking and approving the accuracy of information made available to guests.
Clients should notify RK Hospitality Studio of material changes that may affect the operation or accuracy of the RK Guest service where those changes cannot be managed directly through the client dashboard.
RK Guest QR codes and signage
RK Guest may provide digital QR codes or QR artwork for use in guest rooms, reception areas and other relevant locations.
Digital QR artwork included with the service does not include professionally printed cards, stands, plaques or other physical signage unless specifically agreed.
Physical QR products may be quoted separately. A client may also choose to use its own printer or signage supplier.
Where a third-party supplier is used to fulfil a physical signage order, relevant information may need to be shared with that supplier as reasonably necessary to fulfil the order.
The client is responsible for placing QR displays in suitable locations and ensuring that printed or physical QR materials remain readable, undamaged and available to guests.
RK Guest analytics
RK Guest may provide operational and engagement information including portal visits, section views, QR scans, QR-location activity and related service statistics.
Analytics are intended to provide useful indicators of how the service is being used. They should not be treated as a guaranteed complete or exact record of guest behaviour.
Analytics may be affected by factors including browser behaviour, session handling, connectivity, blocked requests, repeated scans, technical errors and changes to the service.
RK Hospitality Studio does not guarantee that RK Guest analytics will identify every guest interaction or accurately represent every individual guest's behaviour.
RK Guest pricing and payment
RK Guest is offered as an ongoing monthly service unless otherwise agreed in writing.
Founder Beta clients accepted under the introductory offer will pay £29 per month for their first three months of service. The standard price of £39 per month will then apply from the fourth month unless a different price has been agreed in writing.
Founder Beta pricing applies only to clients specifically accepted into the Founder Beta programme and does not create an entitlement to that price for other clients or future services.
Complimentary assisted digital setup is included for the first Founder Beta properties where stated in the applicable offer.
Physical printed QR displays, stands, plaques and other physical products are not included in the monthly RK Guest subscription unless specifically agreed and quoted separately.
The applicable price, billing date and payment method will be confirmed before RK Guest is activated.
Payment may be collected through a recurring payment provider, recurring invoice, bank transfer or another method agreed with the client.
Fees are payable for each billing period in which RK Guest remains active.
If a payment becomes overdue or cannot be collected, RK Hospitality Studio may contact the client and may suspend access to RK Guest until payment has been received.
RK Hospitality Studio may change the standard price of RK Guest in the future. Existing clients will be given reasonable advance notice before a price change applies.
Cancelling or ending RK Guest
RK Guest may be cancelled at any time by contacting RK Hospitality Studio or, where available, through the payment arrangement used for the service.
Unless otherwise agreed, cancellation will stop future renewal charges and access will normally continue until the end of the billing period already paid for.
Fees already paid for a current billing period are not normally refundable where the service has already been made available for that period, except where required by law or agreed otherwise.
RK Hospitality Studio may suspend or end RK Guest where payment remains overdue, the service is misused, unlawful or inappropriate content is supplied, use of the service creates an unreasonable security or operational risk, or continuing the service would be unlawful.
Where reasonably practical, RK Hospitality Studio will give notice before ending a paid RK Guest service for reasons unrelated to breach, misuse, non-payment or urgent security concerns.
RK Guest data when the service ends
When an RK Guest service ends, access to the client dashboard and public guest guide may be withdrawn or disabled.
Client content and service data may be retained for a limited period where reasonably necessary for service closure, recovery, contractual records, dispute handling, legal obligations or backup retention.
Where RK Hospitality Studio is acting as a processor of personal data on behalf of the client, deletion or return of that data will be handled in accordance with the applicable data-processing terms and legal requirements.
Backup copies may remain temporarily until they expire through the normal backup-retention cycle.
RK Guest availability, maintenance and changes
RK Hospitality Studio may carry out maintenance, updates, security work and changes to RK Guest where reasonably necessary to operate, maintain, secure or improve the service.
Some changes may temporarily affect availability or alter specific features, layouts or technical behaviour.
Where a planned change is expected to materially affect an active client's use of the service, RK Hospitality Studio will provide reasonable notice where practical.
No specific uptime percentage, recovery time or service-level commitment applies unless expressly agreed in writing.
RK Monitor
RK Monitor is an ongoing website monitoring and reporting service intended for hospitality businesses.
The service may check areas including website availability, secure connections, booking links, booking-provider signals, important guest-facing pages, internal links, analytics detection, mobile configuration and other detectable technical or structural conditions.
The exact checks available may change over time as RK Monitor is developed, maintained and improved.
RK Monitor observes and reports on detectable website conditions. Unless separately agreed in writing, it does not automatically modify, repair, administer or operate the client's website, hosting, domain, booking system or third-party services.
Findings may include issue severity, supporting evidence, potential commercial impact and recommended actions. These findings are intended to assist business decision-making and do not constitute a guarantee that every possible website, booking, security, accessibility, legal or operational issue will be identified.
Monitoring results represent the website and systems that were accessible to RK Monitor at the time of each check. Temporary conditions, restrictions, third-party behaviour, technical changes or issues that cannot be detected through the monitoring process may affect the results.
RK Monitor does not guarantee uninterrupted website availability, successful bookings, increased bookings or revenue, search-engine performance, or detection of every possible failure.
RK Monitor pricing and payment
RK Monitor is offered as an ongoing monthly service unless otherwise agreed in writing.
Founder Beta clients accepted under the introductory offer will pay £29 per month for their first three months of service. The standard price of £39 per month will then apply from the fourth month unless a different price has been agreed in writing.
Founder Beta pricing applies only to clients specifically accepted into the Founder Beta programme and does not create an entitlement to that price for other clients or future services.
The applicable price, billing date and payment method will be confirmed before RK Monitor is activated. Payment may be collected through an approved recurring payment provider, recurring invoice or another payment method agreed with the client.
Where a recurring payment arrangement is used, the client authorises the relevant payment provider to collect the agreed monthly charge until the subscription is cancelled or otherwise ended in accordance with these terms.
Payment processing is provided by the relevant payment provider and may also be subject to that provider's own terms, privacy information and payment procedures.
Fees are payable for each billing period in which RK Monitor remains active.
If a payment becomes overdue or cannot be collected, RK Hospitality Studio may contact the client and may suspend monitoring until payment has been received.
Any statutory rights relating to late payment of commercial debts are not affected by these terms.
RK Hospitality Studio may change the standard price of RK Monitor in the future. Existing clients will be given reasonable advance notice before a price change applies to them.
Cancelling or ending RK Monitor
RK Monitor may be cancelled at any time by contacting RK Hospitality Studio or, where available, by cancelling the recurring payment through the relevant payment provider.
Unless otherwise agreed, cancellation will stop future renewal charges. Monitoring will normally continue until the end of the billing period that has already been paid for.
Fees already paid for a current billing period are not normally refundable where monitoring has already been made available for that period, except where required by law or agreed otherwise.
RK Hospitality Studio may suspend or end RK Monitor where payment remains overdue, the service is being misused, the monitored website presents technical or legal circumstances that prevent the service from being provided reasonably, or continuing the service would create an unreasonable security, operational or legal risk.
Where reasonably practical, RK Hospitality Studio will give notice before ending a paid RK Monitor service for reasons unrelated to breach, misuse or urgent technical or security concerns.
Project scope
Before paid work begins, the agreed scope should identify:
- The pages and features included
- The intended platform and hosting arrangement
- The content and imagery responsibilities
- The revision allowance
- The expected project stages
- The project price and payment schedule
- Any excluded or separately priced work
Requests outside the agreed scope may require a new quotation, revised deadline or written change to the agreement.
Prices and payment
Website prices displayed publicly are starting prices unless clearly stated otherwise.
A project-specific fixed quotation will be provided after the requirements and current website have been considered.
Payment stages, deposit requirements, invoice dates and accepted payment methods will be stated in the project agreement or invoice.
Work may be paused where an agreed payment becomes overdue. Any late-payment rights will be applied only where lawful and appropriately stated in the relevant agreement or invoice.
Client information, content and approvals
Clients are responsible for supplying accurate business information, policies, prices, room details, contact details, photographs and other agreed materials within a reasonable timeframe.
Clients must have the necessary rights or permission to use any text, images, logos, fonts, videos or other materials they provide.
Basic copy refinement may be included where agreed and will be based on information supplied by the client. The client remains responsible for checking factual, regulatory and commercial accuracy before publication.
Final approval of content, links, prices, policies, booking information and contact details remains the client’s responsibility.
RK Monitor clients are responsible for supplying the correct website address and notifying RK Hospitality Studio of relevant domain, platform or booking-system changes that may materially affect monitoring.
Clients remain responsible for deciding whether to investigate or act on RK Monitor findings and for arranging any repairs, changes or third-party support that may be required unless additional work has been separately agreed.
Revisions, feedback and delays
The number and format of included revision rounds will be stated in the project scope.
Feedback should be supplied clearly and, where practical, in one consolidated response for each revision stage.
Additional revisions, changes after approval or work outside the agreed scope may be quoted separately.
Project dates may need to change where information, content, access, payment or approval is delayed.
Ownership, licences and portfolio use
Ownership and usage rights for the completed website, design, code, content and third-party materials will be stated in the client agreement.
Third-party software, fonts, photographs, booking tools and other licensed materials remain subject to their own licence terms.
Unless otherwise agreed in writing, RK Hospitality Studio may request permission to display completed work in its portfolio and marketing materials.
No confidential information or unsupported commercial results will be published as part of a case study without appropriate agreement.
RK Hospitality Studio retains ownership of the RK Guest software, application code, platform design, system functionality and other intellectual property belonging to RK Hospitality Studio unless expressly agreed otherwise.
The client retains ownership of materials it supplies to RK Hospitality Studio, subject to granting RK Hospitality Studio the rights reasonably necessary to host, display, process and use those materials for the purpose of providing RK Guest.
The client's right to use RK Guest is limited to the duration and terms of the applicable service agreement and does not transfer ownership of the RK Guest platform or underlying software.
Hosting, domains and third-party services
A website may rely on third-party services such as hosting, domain registration, email, forms, analytics, maps, booking systems or content-management tools.
These services may have their own prices, renewal dates, availability, privacy terms and technical limitations.
Unless specifically agreed otherwise, the client is responsible for ongoing third-party fees and for maintaining access to services registered in their name.
RK Hospitality Studio cannot guarantee uninterrupted availability or continued functionality of services controlled by an external provider.
RK Monitor may check or interact with publicly accessible elements provided by third parties, including booking platforms, hosting providers and other website services. A monitoring result does not mean that RK Hospitality Studio controls or operates those third-party systems.
Changes, outages, restrictions, rate limits, security measures or technical behaviour introduced by a third-party provider may temporarily affect RK Monitor's ability to check or interpret part of a website.
RK Guest relies on hosted infrastructure and other technology providers to operate the production service. These providers may experience outages, maintenance, technical changes or other events outside the direct control of RK Hospitality Studio.
RK Hospitality Studio may replace or change hosting providers, infrastructure providers or sub-processors where reasonably necessary to operate, maintain or improve the service, subject to applicable contractual and data-protection obligations.
RK Hospitality Studio does not guarantee uninterrupted or error-free availability of RK Guest.
Cancelling a website project
Project cancellation, notice requirements, payments due and treatment of completed work will be governed by the applicable project agreement.
Where a client contracts as a consumer rather than for business purposes, statutory consumer cancellation rights may apply and will not be excluded by these terms.
Work should not begin during any applicable cancellation period unless the legally required request and acknowledgement have been obtained.
Responsibility and liability
Nothing in these terms excludes or limits liability where doing so would be unlawful.
RK Hospitality Studio does not guarantee a particular level of bookings, revenue, enquiries, search ranking or other commercial outcome.
RK Hospitality Studio does not guarantee that RK Monitor will identify every outage, broken link, booking failure, security issue, content problem or other website condition, or that an issue will be detected immediately after it occurs.
RK Monitor findings and recommendations are based on information detectable at the time of monitoring. They should not be treated as a substitute for specialist legal, cybersecurity, accessibility, accounting or other professional advice where such advice is appropriate.
RK Hospitality Studio is not responsible for the operation, availability or performance of hosting providers, domain registrars, booking platforms, payment providers or other third-party systems outside its control.
Website performance depends on factors outside the design itself, including pricing, demand, reputation, photography, marketing, booking availability and the client’s ongoing operation of the business.
The client is responsible for maintaining appropriate backups, account credentials and access to services under their control unless a separate maintenance arrangement states otherwise.
Any detailed limitation of liability for a paid project must be included fairly and transparently in the written client agreement.
RK Hospitality Studio does not guarantee that every guest will use RK Guest, that use of RK Guest will reduce every guest enquiry, or that RK Guest will produce a particular commercial, operational or guest-satisfaction outcome.
RK Hospitality Studio is not responsible for inaccurate, incomplete or outdated information supplied or approved by the client for publication through RK Guest.
RK Guest may depend on internet connectivity, guest devices, browsers, QR scanning functionality and third-party infrastructure outside the direct control of RK Hospitality Studio.
Backup and resilience measures are intended to reduce operational risk but do not guarantee zero data loss, uninterrupted service, immediate restoration or a particular recovery time.
Data processing and client personal data
The data-protection role of RK Hospitality Studio depends on the particular processing activity.
RK Hospitality Studio generally acts as a controller for its own sales, client administration, support, billing, security and business-record purposes.
Where RK Hospitality Studio processes personal data through RK Guest solely on a client's documented instructions for the client's own purposes, RK Hospitality Studio may act as a processor for that processing.
Data Processing AddendumApplicable law
These website terms are governed by the laws of England and Wales.
The courts that may hear a dispute will depend on applicable law, the nature of the customer and the relevant project agreement.
Contact and changes to these terms
Questions about these terms can be sent to:
These terms may be updated as the website, services or business arrangements change. The review date at the top of the page will be updated when material changes are made.